Question 1

What is your typical delivery timeline?

Accepted Answer

For Ahmedabad and surrounding areas, we deliver within 3-5 working days for standard items. Custom office workstations may take 10-12 days depending on the project scale.

Question 2

Do you offer assembly and installation?

Accepted Answer

Yes, we provide professional on-site assembly and installation for all our furniture within Gujarat. Our trained technicians ensure everything is perfectly set up for your ergonomic comfort.

Question 3

Can I track my order status?

Accepted Answer

Yes, once your order is confirmed, you will receive a tracking link via email/WhatsApp. You can also track your order through your account dashboard.

Question 4

Do you ship outside Gujarat?

Accepted Answer

Currently, we focus primarily on Gujarat to ensure the highest quality of delivery and installation service. For bulk corporate orders outside Gujarat, please contact our sales team.

Question 5

What is your standard warranty period?

Accepted Answer

We offer a 1-year standard manufacturing warranty on all steel furniture and office chairs. This covers structural defects and mechanical components.

Question 6

How do I claim warranty service?

Accepted Answer

You can raise a warranty claim directly through your account dashboard or by contacting our support team at support@dipaksteel.com with your invoice number and photos of the issue.

Question 7

Can I customize the dimensions of a steel cupboard?

Accepted Answer

Yes, as direct manufacturers, we offer full customization on steel storage products for bulk orders. Standard products have fixed dimensions.

Question 8

Do you provide bulk discounts for corporate offices?

Accepted Answer

Absolutely. We offer tiered B2B pricing for corporate orders, schools, and institutions. Contact our enterprise sales team for a custom quote.

Question 9

Can I return an item if I don't like it?

Accepted Answer

We offer a 7-day easy replacement policy for manufacturing defects or transit damage. Please note that custom-made furniture is non-returnable unless defective.

Common Questions

Ordering & Delivery

Products & Quality

Corporate & B2B

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